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Open letter to the mail-order pharmacy my insurance forces me to use

Tuesday, October 11, 2011 Leave a Comment

Dear mail-order pharmacy my insurance forces me to use,

Please stop the auto-renew on that super expensive asthma medicine for my son. We now have a backlog of 5 puffers, since you force me to buy 3-month supplies and we're still on the first one. I understand your zeal in sending them, since my co-pay is $90 per puffer. It must be a very profitable drug for you to sell.

Speaking of profits, I'm still not sure how my nonprofit  health insurance company is in cahoots with a pharmacy. It seems like a conflict of interest to me. I have yet to see any discounts through this forced 3-month supply thing.

I miss my friendly pharmacist over at Walgreen's, the one who knows me and my kids by name; the one who reminds me to pick up probiotics with my antibiotics; the one who gave me the voucher for that super expensive asthma medicine where the manufacturer paid my co-pay - the voucher you won't honor. In fact, I've never spoken to a real live person when I call you - at least, not one in America.

But I don't mean to complain. After all, I'm at your mercy for all our pharmaceutical needs. Please don't deny me coverage. But from now on, enough with the auto-renew. I'll call your robo-phone-pharmacy when I need to re-order.

Thank you, Liz